Returns

At Mobimomentos we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates.

If your item arrives damaged, incorrectly designed, or is simply not what you expected, please let us immediately  and we'll do our utmost to recreate it to your full satisfaction.

Important: All returns must be requested and approved in advance. We have a designated return address, and returns sent to any other address will not be accepted or processed.

Return Policy

If you are not 100% satisfied with your product, new, unworn and not personalized items can be returned to Mobimomentos within 14 days of delivery. Non-personalized pieces are eligible for a full refund, if within 14 days of delivery.

Personalized jewelry pieces are made specially for you and can not be returned or exchanged.

Exchanges:
You must return your original item before we are able to send your new item to production. If you want to exchange an item, please first reach out to: mobimomentos@gmail.com


Damaged Item:


  • Please contact us by email to: mobimomentos@gmail.com or use the "Contact Us" button
  • Attach a clear image of the damaged item and describe the matter.

Cancellation Policy

  • Once your order has been submitted we are immediately beginning the process of production of your personalized items.
  • Since each item is uniquely made for our customers and we start production straight away, please let us know up to 2 hours after placing your order if you want to cancel it. Please be advised that after 2 hours, we are unable to do any changes on engraving or cancel your order.
  •  To cancel your order, please contact us using the "Contact Us" button or by email to: mobimomentos@gmail.com
  • Cancellation is only possible before item has shipped.
  • Cancellations will be processed on the day we receive your cancellation request.

Mobimomentos reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.

If you have any inquiries regarding cancellations or any of our other policies please email us at : mobimomentos@gmail.com or use the "Contact button".