Shipping & Delivery

Each Mobi Momentos keepsake is personalized with care. Please allow one business day for production before your order ships. Production time is separate from the estimated delivery times below.

Estimated Delivery Times

Canada: 2–4 business days — tracking included
United States: 2–6 business days — tracking included
International: 3–12 business days — tracking included

Business days exclude weekends and statutory holidays. Tracking information will be emailed once your order has shipped.

U.S. Tariffs and Customs

For orders shipped to the United States, applicable tariffs are included in the purchase price. However, orders valued over $300 may be subject to additional import duties, customs fees, or taxes payable by the customer upon delivery.

International Customs and Import Fees

International orders may be subject to customs duties, import taxes, or processing fees imposed by the destination country. These charges are not included in the product or shipping price and are the customer’s responsibility. Customs processing may occasionally delay delivery.

Delivery Delays

All delivery times are estimates and cannot be guaranteed. Delays caused by postal carriers, customs processing, weather, holidays, or other circumstances outside our control may occur. Refunds are not provided for late deliveries.

If your order appears lost or has not moved for an extended period, please contact us so we can help you review the tracking information and open an inquiry with the carrier when appropriate.

Shipping Address

Please carefully review your shipping address before placing your order. Customers are responsible for providing a complete and accurate address.

If an order is returned to us because the address provided was incorrect, incomplete, or undeliverable, the customer is responsible for the carrier’s return fee and the additional shipping cost required to resend the package to the correct address.

Mobi Momentos is not responsible for packages marked as delivered by the carrier or for packages lost or stolen after confirmed delivery.